Emily Bivins - Cliffdale Animal Hospital - Lead Receptionist
A Path to Veterinary Medicine: A Heart for Animals and People
Working in veterinary medicine wasn't part of Emily Bivins's original plan. Initially drawn to human healthcare, her journey took an unexpected turn when she discovered her true calling—caring for animals and their families.
"I started out pursuing human medicine and even got my Certified Nursing Assistant (CNA) certification," Emily shares. But as she searched for jobs, a posting for a kennel assistant at an animal clinic caught her eye. "I thought, 'I like animals, why not give it a try?'" That decision set the course for her career.
The animal clinic hired her as a receptionist, and Emily quickly realized how much she loved being part of a veterinary team. "I'd worked in customer service since I was 16, so talking to people came naturally. But being able to connect with people and their pets? That was something special."
Emily works at Cliffdale Animal Hospital, where she thrives in her role. "I love the environment," she says. "The team is great, and helping animals is incredibly rewarding. Seeing an animal go from struggling to thriving makes it all worth it." Her days are varied, keeping her on her toes. "On a typical day, I answer phones, review records, take messages, and handle scheduling. But it can get hectic. Some days, we're double or triple-booked, and emergencies always add an extra layer of challenge. You just have to roll with it and focus on helping."
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